When you think insurance, you might not think technology. However, many trucking insurance agencies are turning to self-service client portals to enhance the insurance experience.
The value-added service a portal provides ensures that your business runs smoothly 24/7/365.
Certificates of Insurance
Most insurance agencies are open 9am to 5pm, Monday through Friday. However, trucking companies have drivers on the road, delivering loads at almost all hours. Therefore, it is important for trucking businesses to have access to and receive Certificates of Insurance (COI) in a timely manner.
Self-service capabilities allow for 24/7 Certificate issuing from anywhere with an Internet connection. COIs can be printed, emailed, or faxed directly from the client portal. Such availability is extremely valuable in situations where a last-minute COI is required in order to conduct or continue business.
An Insured also has complete access to vehicle and driver lists through an online portal. This feature enables both the Insured and trucking insurance agency to view the same information. Additionally, the Insured is able to ensure that nothing is omitted from a policy by being able to add or remove driver and vehicle information with the click of a button.
Auto ID Cards
Sometimes a quick solution is needed if an auto ID has been misplaced on the road. A client portal allows a user to print, email, or fax auto ID cards from anywhere with Internet access. Insureds can feel confident knowing their drivers are covered 24/7/365.
Multiple User Access
Lastly, client portal users are typically all assigned a unique sign-on and password, meaning an Insured can designate one or more employees to have access to the insurance information. User access can also be tailored to provide a limited or broad amount of information to various users.
Truck Writers 24/7 allows our Insureds the ability to take control of their insurance. To learn more about our self-service client portal or trucking insurance offerings, please contact an agent today.